Customer Relationship Management (CRM)

scipio-erp-crm-marketing

 

The customer relationship management component is the main hub for the management of all current and potential future customer interactions. The application gives you tools to analyze current sales, customers & leads, as well as organize internal teams & events. As such, the application consists of:

 

  1. Analytics – Tools for analyzing sales & marketing data
    1. Marketing Analytics
    2. Sales Analytics
  2. Calendar – a shared calendar function to organize events
  3. Marketing – Tools to create markting campaigns and track user behavior
    1. Campaigns
    2. Promotions
    3. Segments
    4. Tracking
  4. Sales – Sales Force Automation
    1. Accounts
    2. Contacts
    3. Leads
    4. Opportunities
  5. Services – Communication & Request management
    1. Communications
    2. Requests
  6. Settings